Shipping Rates & Policy

At OrbyNexa, we are committed to providing fast, reliable, and transparent global shipping for all customers.

Shipping Coverage

We offer worldwide shipping and deliver to most countries and regions.

Free Worldwide Shipping on All Orders
There is no minimum order value required.

Processing & Delivery Time

Order Processing Time: 1–2 business days
Estimated Delivery Time: 7–12 calendar days, depending on destination and local logistics conditions

We make every effort to deliver your order as quickly as possible. Please note that delivery times may be affected by factors beyond our control, such as customs inspections, weather conditions, or incorrect address information.

Shipping Method

We work with multiple international logistics partners, including but not limited to:

DHL
FedEx
UPS
EMS
Hong Kong Post

The most suitable shipping method will be selected automatically based on your destination to ensure reliable and efficient delivery.

Customs, Duties & Taxes (DDP Shipping)

✅ All orders are shipped with customs clearance included (DDP – Delivered Duty Paid).

Customers do NOT need to pay import duties, customs fees, or VAT (Value Added Tax)
OrbyNexa handles all customs clearance procedures on your behalf

There will be no hidden fees upon delivery.

Shipping Address Requirements

P.O. Box addresses are accepted
APO / FPO / DPO addresses are not supported
Please ensure that your shipping address is accurate and complete to avoid delivery delays

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you do not receive the email immediately, please allow some time for system updates. Rest assured, your order will be delivered within the estimated timeframe shown at checkout.

Order Changes

If you need to modify your order (address correction, cancellation, etc.), please contact us as soon as possible at:

support@orbynexa.com

Please note that once an order has been shipped, changes may no longer be possible.

Item Not Received

If your tracking information shows “delivered” but you have not received your package:

Please first check with household members or neighbors
Contact the local courier for further details
If the issue remains unresolved, email us at support@orbynexa.com, and we will assist you promptly

Delivery Delays

Shipping delays may occasionally occur due to weather conditions, customs inspections, or other force majeure events.

If a significant delay affects your order, please contact us at support@orbynexa.com, and we will provide appropriate assistance or compensation where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact: