• Return & Refund Policy

Return & Refund Policy

At OrbyNexa, we are committed to providing a smooth, transparent, and worry-free shopping experience. Please review our return and refund policy below.

1. Order Cancellation

You may request to cancel your order before it has been shipped.

If your order has already been shipped, we will attempt to intercept the shipment when possible; however, interception cannot be guaranteed.

To request a cancellation, please contact us via email at support@orbynexa.com.

2. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To ensure a smooth return process, please contact us within this 30-day period to initiate a return request. Returns submitted without prior approval will not be accepted.

3. Eligibility for Returns

To be eligible for a return and refund, all returned items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as when received

  • The item must be returned in its original packaging, including all accessories

  • Proof of purchase (order number or receipt) is required

4. Reasons for Return & Associated Costs

We accept returns under the following conditions:

a) Product Quality Issues or Shipping Damage

If you receive a product that is defective, damaged, or incorrect, please contact us immediately.

  • We will offer a full refund or replacement

  • All related costs, including return shipping, will be covered by OrbyNexa

b) Non-Quality Related Returns (Change of Mind)

If the return is due to personal reasons (e.g., no longer needed, preference change):

  • A 15% restocking fee will be deducted from the refund

  • Return shipping costs are the responsibility of the customer

5. Return Process

To initiate a return, please follow these steps:

  1. Contact Us
    Email support@orbynexa.com with your order number and reason for return.

  2. Receive Return Instructions
    Once approved, we will send you detailed return instructions, including the return address and packaging requirements.

  3. Ship the Item Back
    Please return the product according to the provided instructions.
    Items returned without prior authorization will not be accepted.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Hazardous materials

  • Flammable liquids or gases

If you are unsure whether your item is eligible for return, please contact us before placing your order.

7. Refunds & Exchanges

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

  • Approved refunds will be processed to your original payment method within 1–5 business days

  • Processing times may vary depending on your bank or credit card provider

Exchanges

To receive a replacement item more quickly, we recommend:

  1. Returning the original item following our return process

  2. Placing a new order once the return is approved

8. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

support@orbynexa.com

Thank you for choosing OrbyNexa.