Order Track
Q: Does the item come with free shipping?
A: Yes. OrbyNexa provides free worldwide shipping on all orders, with no minimum purchase required.
All orders are shipped with customs clearance included (DDP). Customers do not need to pay any import duties, customs fees, or VAT.
Q: How can I check the status of my package?
A: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment using any of the following platforms:
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UPS Tracking
https://www.ups.com/track?loc=en_US&requester=ST/ -
USPS Tracking
https://tools.usps.com/go/TrackConfirmAction_input -
All Logistics Channels (Recommended)
https://www.17track.net/en
If you cannot find your tracking number, please contact us at support@orbynexa.com.
Q: How long does delivery usually take?
A:
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Order Processing Time: 1–2 business days
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Estimated Delivery Time: 6–12 calendar days, depending on your location and local logistics conditions
During peak seasons or holidays, delivery may take slightly longer. We appreciate your understanding.
Q: Will I need to pay customs duties or taxes?
A: No. All OrbyNexa orders are shipped using Delivered Duty Paid (DDP) service.
This means:
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✅ Customs clearance is handled by OrbyNexa
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✅ No import duties, customs fees, or VAT are required from the customer
There are no hidden charges upon delivery.
Q: What should I do if my tracking hasn’t updated?
A: Tracking information may take 24–72 hours to update after shipment. If the tracking status has not changed for several days, please contact us at support@orbynexa.com, and we will assist you promptly.
Need Help?
If you have any questions about shipping or tracking, please contact us:
Thank you for choosing OrbyNexa.