Privacy & Security
This Privacy Policy ("Policy") describes how OrbyNexa ("Company", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website, or otherwise interact with our services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use our Services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Place an order
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Create an account
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Subscribe to emails
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Contact customer support
The types of personal information we may collect include:
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Name
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Email address
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Shipping and billing address
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Phone number
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Order and payment information (processed securely by third-party payment providers)
You may browse our website anonymously. We only collect personal information that is necessary to provide our Services, fulfill orders, and comply with legal obligations.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Communicate with you about your order or account
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Provide customer support
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Improve our website, products, and services
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Send service-related or promotional emails (you may opt out at any time)
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Prevent fraud and ensure website security
We do not use your information for purposes beyond those described without your consent.
3. Sharing Your Personal Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, including:
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Payment processors
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Logistics and shipping providers
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Website analytics services (such as Google Analytics)
These third parties are permitted to use your information only to perform services on our behalf and are required to protect your information.
We may also disclose personal information if required by law or to protect our legal rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences
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Maintain shopping cart functionality
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Analyze website traffic and performance
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
We may use third-party analytics tools such as Google Analytics to help us understand user behavior. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
5. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your personal data
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Withdraw consent for data processing
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Opt out of marketing communications
To exercise any of these rights, please contact us at support@orbynexa.com.
We may need to verify your identity before processing your request.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
7. Data Retention
We retain your personal information only for as long as necessary to:
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Fulfill the purposes outlined in this Policy
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Comply with legal obligations
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Resolve disputes and enforce agreements
You may request account deletion at any time, subject to applicable laws.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@orbynexa.com